Food logging
An AI food estimate looks wrong
Review and edit the draft before saving it. Include portions, ingredients, preparation method, or a clearer photo when asking Ottie again. AI estimates are approximations, not laboratory measurements. Search, barcode, saved-meal, and manual entry remain available as verified or user-controlled alternatives.
A barcode is missing or incorrect
Barcode results depend on community and public food databases. Use food search or manual entry, then save the corrected meal for faster reuse. If you contact support, include the barcode number and product name, but no unrelated personal information.
Sign in with Apple
Sign-in is required only for account-backed AI access and Ottie Plus. It is not required for manual tracking. Ottie does not request your Apple name or email address.
Signing in does not erase food logs, workouts, goals, or other existing on-device history. Signing out also keeps that local data. If a different Apple-backed Ottie account is used on a device with existing data, Ottie asks whether to keep the data, erase it, or cancel before changing anything.
Ottie Plus purchases
The purchase options are unavailable
Confirm that the device has an internet connection, the App Store is available, and you are signed in to Ottie. Prices and trial eligibility come directly from Apple and can vary by storefront.
I already subscribed
Open Ottie Plus and choose Restore Purchases. Use the same Apple Account in the App Store that originally completed the purchase. A monthly or annual plan unlocks the same Plus features.
Manage or cancel
Apple controls subscription billing. Open App Store subscription settings to view, change, or cancel a subscription. Removing the app, signing out of Ottie, or deleting an Ottie account does not cancel billing.
Apple Health
Review access in the Health app under your profile and Apps and Services, or in iOS Settings. Ottie can continue without HealthKit access, although automatic workout, activity, weight, and nutrition features may be limited. Changes made in Apple Health can take a moment to refresh after you return to Ottie.
Nearby restaurant suggestions
Location access is requested only when a feature needs nearby results. If suggestions are unavailable, confirm location permission for Ottie in iOS Settings, check connectivity, or ask about a named restaurant without using nearby search. Ottie does not receive your precise coordinates.
Backups and exports
Encrypted Ottie backups require the exact passphrase used when they were created; Ottie cannot recover it. Readable exports are not encrypted, so store and share them carefully. Preview a backup before importing it and review which categories will be added or replaced.
Privacy and account deletion
Read the Privacy Policy for data practices or visit Account & Data Deletion for account, local history, and subscription guidance. You can also email support@ottieai.com.